Return Policy – Mistress Wish

At Mistress Wish, we value your satisfaction and strive to ensure you are pleased with your purchase. If for any reason you are not fully satisfied, we offer a fair and straightforward return policy as outlined below.

Eligibility for Returns

• Items must be returned within 14 days of delivery.

• Products must be unused, unworn, and in their original packaging.

• For hygiene reasons, certain products (such as intimate items, lingerie, or personal toys) are non-returnable and non-refundable.

• Proof of purchase (order confirmation or receipt) is required.

Refunds

• Once your return is received and inspected, we will notify you of approval or rejection.

• If approved, a refund will be processed to your original method of payment within 5–10 business days.

• Shipping fees are non-refundable.

Exchanges

• We only replace items if they are defective, damaged, or sent in error.

• If you need to exchange for the same product, contact us at [insert your store email] before sending your item back.

Return Shipping

• Customers are responsible for paying return shipping costs unless the return is due to a mistake on our part (wrong item or defective product).

• We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

Non-Returnable Items

• Gift cards

• Sale or clearance items

• Intimate or hygienic goods (e.g., lingerie, toys, or opened packages)